You can email us on info@osxbeauty.com or fill out our Contact Us form.

Currently, we only ship within the UK although we will be looking to expand by summer 2025.

We ship from our HQ in the UK!

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received, providing it meets our returns criteria.

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We're also partners with Klarna if you'd prefer to pay in instalments.

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

You can expect your order within 3-5 working days.

If you don't receive your order within 7 days of shipping, you are eligible for a full refund.

Please contact us at support@osxbeauty.com

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.